Tsb Shipping Plus

PARCEL/POSTAL & OTHER SERVICES

All prices are in U.S. Dollars. Canadian currency accepted.
Visa, MasterCard, and American Express credit cards are accepted.
(Please note that a surcharge will apply for any credit card transaction under $10.00)

PARCEL HANDLING DEPOT FEES: To receive packages through USPS, UPS, Federal Express, FedEx Ground or via freight, please address your parcels using the following format:

Your Name
1574 Gulf Road
Point Roberts WA 98281

New Pick-Up Rates Starting February 1, 2012

X-small	1 to 15 pounds	$3.50
small	16 to 25 pounds	$4.50
medium	26 to 35 pounds	$5.50
large	36 to 50 pounds	$7.50
X-large	51 to 100 pounds	$9.50
XX-large	101 to 150 pounds	$18.50

PALLET: $35.00 (if picked up within 24 hours, price doubles weekly thereafter)
TIRES: $5.50 per tire
Tires with rims - assessed by weight

NEW POLICY CHANGE FOR 2012

Cardboard recycling is now FREE. We do, however, ask that you please break down all boxes for recycling so they can more easily be disposed.

NOTE: There may be a small disposal fee for any excessive packing materials that require additional staff handling. This will be assessed at our staff’s discretion.

EXTENDED SATURDAY HOURS STARTING MARCH 3, 2012

Starting Saturday, March 3, 2012, TSB will be open on Saturdays from 8am – 4pm. That means more time to get through the border, and less TSB line ups once you get through!

NOTE: If a parcel has a large size-to-weight ratio, dimensional weight may be used to assess depot fees instead of actual weight.

DISCLAIMER: If boxes arrive with damage on the exterior of the box, we make a special notation in the notification email you receive. TSB will open and inspect parcels for damage only if requested by the customer before the item is delivered. We DO NOT accept responsibility for exterior or hidden damage sustained to parcels during transit.

PALLET & FREIGHT-INTERLINE SHIPMENTS:

24 hour pick up: $35.00**

Pallets remaining after 24 hours will be charged $70, and $70 per week thereafter.
**Pallet depot may be subject to additional charges if size necessitates additional staff handling

STORAGE AND WAREHOUSING:

Individual Parcels

Ø Storage Fees::

Storage charges will be assessed after a parcel has been at TSB for two weeks. Storage rates will be assessed by the pick-up rate on a weekly basis. For example, a $3.50 box will have a $3.50/week storage fee, and a $7.50 box will have a $7.50/week storage fee. Pallets remaining after 24 hours will be charged $70, and $70/week thereafter. Storage charges can be avoided by prompt pickup!

Ø Parcel Disposal/Refusal Fine:

Parcels stored at TSB Shipping longer than 60 days will be subject to disposal or refusal at management discretion. An attempt will be made to contact the customer to communicate this before any action is taken. If we receive no response from the customer after one week, the item will be disposed of or sent back and a $50 fine will be added to the customer’s record.

Ø Parcel Forwarding:

TSB does not forward parcels - no exceptions.

Commercial Parcels

Ø We can provide storage, pack orders, and ship to your U.S. customers. Contact TSB Shipping for an estimate specific to your product and needs. TSB does not do bulk mailing or product distribution through the U.S. mail.

OTHER SERVICES & FEES:

COD’s (includes parcel depot fee)

Parcels arriving Collect on Delivery must have payment on deposit with TSB prior to package arrival. Couriers do not accept cash and will only accept Canadian on U.S. Fund accounts or U.S. postal money orders. Couriers will attempt delivery 3 times only, then return the package.

Incoming per parcel: $6.50

Outgoing per parcel: $9.50

PARCEL REFUSAL

If you wish to have a parcel refused, please wait until you receive our email notification and then reply back requesting that we refuse and return to sender. If refused the same day as the notification is received, no depot fee will be assessed.

If you request refusal after that date, we will still refuse the item
but you will be charged the standard depot fee.

** Please note that there are normally no problems with returns via
UPS or USPS (other than bulk mailing or Smartpost) but Fedex is more rigid about refusal timeframes. They will not accept returns after three days from the original receiving date.

Notification of parcel arrival

Phone notification: $1.50

Email notification: No charge.

Emails are automatically sent as they are logged into our tracking system. There is no need to reply to the notification from TSB unless you have questions or are unable to pick up parcels in a timely fashion. If you would like to designate someone to pick up for you, please provide an invoice/receipt for them so that they can prove to us that they know what they are picking up. Our staff will now be asking customers for some kind of verification of merchandise if customers are having friends or family pick up in their place.

Please Note: If you have tracked a parcel that shows as delivered but have not received an email from us, please feel free to call us and we will be happy to assist you.

Just a reminder that the email notifications are sent as a courtesy only; it is ultimately the responsibility of each customer to track their own packages.

ADVISORY:

TSB will NOT be taking names of people wanting to pick up
their parcels the same day they arrive. The parcel volume
is too high to accommodate such requests.

Please wait for your email notification (which means your parcel
has been processed into the system) before coming to pick up.
If you see that something shows as "delivered" but you haven't
received our email notification, you can still come in but will have
to wait until the parcel is processed.

Additional Handling

Goods not shipped in a cardboard container (pails, crates, or cardboard boxes over 60 inches on the longest side or over 30 inches on the second longest side) receive additional handling surcharges.

$7.00 per item

Box/Packing Material Disposal

There is no additional charge for cardboard boxes catalogued as "XS or “S” (extra small or small) in the notification email, unless there is more than 10 boxes left at one time or are packaged in golf-club size boxes. Recycling fees will apply to all other sized boxes.

Shipping Insurance

Up to $100 insurance coverage included in shipping price for UPS and FedEx shipments. Maximum insurable value of $50,000 for UPS and FedEx with some exceptions and shipping service requirements. Additional insurance coverage is available for properly packed parcels.

FAXES:
	Incoming faxes:	$1.00 per page
	Outgoing faxes:	$1.00 per page, plus $1.50 for long distance phone charges. No phone charges for local and toll-free calls.

PHOTOCOPIES:
	$.15 cents per copy